Skip to main content

Privacy Policy

Our Privacy Policy-Personal AI assistant

We value the privacy of our customers.The following sections will clearly elaborate how we collect, process, use, retain, secure and develop to maintain accuracy of your personal data.

Note

Please read this Policy in its entirety before using our Product and Services, as it will help you make informed decisions about how we collect and process your personal data.

This privacy policy applies to our Personal AI (Artificial Intelligence) assistant application. Our service allow customers to create and download documents by using our ready-to-use templates and draft with our special feature, AI powered assistant.

Information Collected​

We collect the following information from our customers when they engage our services:

  • Directly provided information

When you register for a Pystorm account or contact with us, we may request some information (such as a username, your first and last names, birthdate, phone number, profession, physical and e-mail address).

We gather any messages you send us via the Service and may gather information you provide to the Service, such as the text and photos you upload for use in your documents. This information is utilized to ensure the operation, maintenance, and functionality of the Service, as well as to communicate with you and address any concerns you may have about the Service.

If you choose not to provide your personal information, you may be unable to access or use our Service, and your overall experience with our Service may be less enjoyable.

  • Information received from third-party applications

We might obtain information about you from third parties. For instance, if you access the Service using a third-party connection or login, such as Google or engage with Pystorm through actions like "following," "liking," adding the Pystorm application, or linking your account, the third party may provide Pystorm with certain information about your usage of their service. This information can include, but is not limited to, your user ID associated with the account (e.g. Gmail address, first name & last name), an access token required to access the service, any information you have authorized the third party to share with Pystorm, and any publicly available information associated with that service.

Before connecting or linking your accounts to the Service, it's important to review and, if needed, adjust your privacy settings on third-party websites and services. You have the option to unlink your third-party account from the Service by adjusting your settings on the respective third-party service. In case you unlink your third-party account, we will no longer receive information collected about you from that service.

  • Automatically collected information

We will collect analytics data either directly or through third-party analytics tools to assist us in measuring traffic and usage patterns of the Service. These tools gather information transmitted by your browser or mobile device, including the pages you visit and other relevant details that aid us in enhancing the Service.

Every time you access the Service, your browser or mobile device automatically sends log file information. When using our Service, specific log file information is recorded by our servers. This information remains anonymous and may include details such as your web request, browser type, referring/exit pages and URLs, number of clicks, your interactions with links on the Service, domain names, landing pages, pages viewed, and similar information.

  • Device information

When you use the Service on a device, such as smartphones or tablets, we may obtain, gather, or track one or more "device identifiers," like a universally unique identifier (UUID). Device identifiers are small data files that uniquely identify your mobile device. They provide us with information about how you utilize the Service. A device identifier may remain on your device persistently, aiding in smoother login and navigation within the Service. If the use of device identifiers is hindered, certain features of the Service may not work correctly.

  • Content information

We collect the content you generate within your Pystorm account, as well as the media you upload for its usage. This encompasses designs, images, documents, videos, and metadata related to your content.

Use of Information​

We use the information collected to provide our services, including creating and maintaining customisable dashboards for Personal AI assistant and providing analytics. The use of information is set as below:

2.1 Providing you with the Service​

We utilize the information you provide us directly to deliver the Service to you. This includes facilitating your login to Pystorm, operating and maintaining the Service, granting you access to your designs, and processing transactions made through the Service. Additionally, we use automatically collected information to remember your preferences, eliminating the need for you to re-enter them during your current and future visits.

2.2 Data analytics​

We employ information about you to enhance the Pystorm Service and improve the overall user experience. This involves monitoring aggregate metrics such as the total number of visitors, traffic patterns, and demographic trends.

2.3 Data and predictive analytics​

We may analyse the content, media uploads, and activities in your account, such as designs, photos, videos, audio, and search terms, in order to customise and improve the Service. This includes training our algorithms and models through machine learning techniques. Rest assured, we have strict privacy protections in place for these activities. In certain machine learning projects, where legally required or appropriate, we may seek your prior consent. Examples of these activities include detecting prohibited content for moderation and security purposes, as well as customising the Service based on your needs by utilising information from your prior behaviour, the usage patterns of other users working on similar designs, and other inferred information.

2.4 Customising the Service for you​

We combine the information you provide, information collected automatically, and information received from other sources (both on and off the Service) to tailor your use of the Service according to your requirements. For instance, we may recommend templates, ingredients, and fonts that are likely to be useful to you based on your prior behaviour, as well as the preferences and actions of other users working on similar designs.

2.5 Communication regarding the Service​

We use your contact information to communicate with you about critical aspects of the Service, such as technical issues, security alerts, or administrative matters.

2.6 Promotion and engagement with the Pystorm Service​

Your contact information is utilised to engage with you regarding surveys, features, and offers related to the Service that we believe may interest you. We also ensure that you receive relevant offers and promotions based on your usage and preferences.

2.7 Improving the Service​

We analyse information about your usage patterns and content to gain insights into how users interact with the Service. This helps us measure the effectiveness of the Service, make improvements, and develop our services further.

2.8 Security measures​

We use your information, including data within your account, to monitor suspicious or potentially fraudulent activity and to identify any violations of our Privacy Policy.

2.9 Troubleshooting, error resolution, and service improvement​

In order to assist with troubleshooting, resolve errors within the Pystorm Service, or enhance our services, we may need to review your documents.

We may use or disclose your information as required by law, including compliance with law enforcement requests, protecting the security or integrity of our Service, and exercising or safeguarding the rights, property, or personal safety of Pystorm, our users, or others.

Data Retention​

We only retain personal data collected from the client's data sources for as long as necessary for the provision of our services. Once personal data is no longer required, we securely delete or destroy it in accordance with our data retention policy.

Security of Data​

We take measures to protect client information from unauthorised access, unlawful use, intervention, modification or disclosure. Therefore, while we strive to use commercially acceptable means to protect client information, we cannot guarantee it's absolute security.

To ensure the security of personal data, our company has implemented appropriate technical and organisational measures in accordance with the Personal Data Protection Act (PDPA) 2010. These measures include but are not limited to:

Access controls - Our system has stringent access controls in place to ensure that only authorised personnel have access to personal data.

Data encryption - Our company utilises encryption technologies to secure personal data during transmission and storage.

Regular security assessments - We conduct regular security assessments to identify and mitigate potential security risks.

Disaster recovery plan - Our company has a disaster recovery plan in place to ensure that personal data is protected in the event of any data breach.

Employee training - We provide regular training to our employees to ensure that they understand their responsibilities in protecting personal data.

Access to Information​

Customers have the right to request access to the information we have collected about them. They may also request that we correct or delete their information. We will respond to such requests in a timely manner.

Amendment to this Data Privacy Policy​

We reserve the right to update this privacy policy at any time. We will notify customers of any changes by posting the new policy on our website.

Information shared​

As a Personal AI assistant service provider, we collaborate with third-party service providers to facilitate the provision of the Service to you. These service providers will only be granted access to your information to the extent reasonably necessary for the specific purpose for which Pystorm has engaged them. We ensure that these third parties adhere to this Privacy Policy, appropriate data processing terms, and relevant laws.

Pystorm may share your personal information with various third-party service providers who assist us with the following functions:

  • Billing
  • Customer support and management
  • Email services
  • Hosting and storage
  • Data analytics and predictive analytics
  • Data labeling and machine learning
  • Advertising and marketing services
  • Domain name registration
  • Delivery of physical products
  • Other service providers

Disclosure of Personal Data​

As a Personal AI assistant service provider, our company may be required to disclose personal data to third parties for various reasons. We understand that the disclosure of personal data is a sensitive issue and is subject to various laws and regulations, including the PDPA. Therefore, we take appropriate measures to ensure that any disclosure of personal data is done in a secure and lawful manner.

8.1 Disclosure to Government Agencies​

In certain circumstances, we may be required by law to disclose personal data to government agencies or other regulatory authorities. For example, we may be required to disclose personal data in response to a court order or subpoena, or to comply with other legal requirements.

Before disclosing any personal data to a government agency or regulatory authority, we ensure that the disclosure is lawful and that we have obtained the client's consent where required. We also ensure that any disclosure of personal data is done in accordance with applicable laws and regulations and that we provide only the minimum amount of personal data necessary to comply with the legal requirement. 8.2 Disclosure to Other Third Parties

Our company does not disclose personal data to other third parties unless we have obtained the client's explicit consent to do so. We ensure that any disclosure of personal data to third parties is done only for the purposes of providing our services and in accordance with the client's instructions.

Compliance with Personal Data Protection Act (PDPA) 2010​

Our company understands the importance of data protection and complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We are committed to ensuring that all personal data collected, used, and disclosed by our company are protected and secure throughout its lifecycle, including data transmission, data storage, and data processing.